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Customer Centric Business Performance Management requires a dedicated focus

Customer Centric Business Performance Management requires a dedicated focus

In current age of digital transformation, customer centricity is the key to competitive advantage in any
sector. As newer technologies are introduced, customers demand greater efficiency of service and
more choice from organisations. Organisations on the other hand are having to draw from new
sources of data to gain new insights to satisfy the changing needs of their customers and to enhance
their own business performance.

The skills gap is better bridged directly

The skills gap is better bridged directly

If our country is to take full advantage of the rapid technological changes and achieve economic growth, providing access to high-quality and relevant skills development is a must. South African companies are in a unique position to work toward achieving this. The B-BBEE act was promulgated in 2003/2004 by Government to address the large economic disconnect between the privileged and underprivileged in South Africa, caused by apartheid policies. Through B-BBEE South African corporates are contributors to the social and economic development of the country.