In the age of the pandemic, for retail companies that have dragged their feet rather than sprinting toward digital transformation, itmay already be too late. As “retail futurist” Doug Stephens explains, in response to the restrictions on movement forced upon the market by Covid-19 – lockdown, social distancing, quarantine, self-isolation – “Consumers go looking for alternatives to get them through the short term, but those alternatives may change their behaviour over the long term.
How to navigate the complexities of retail to deliver a seamless and personalised customer experience, now and in the future.
During the COVID-19 South African shutdown, consumers once again realised their dependence on essential goods provided by their retailer.
BCX speaks to the Latest Technology Trends in the Retail Sector.
Hosted by Brainstorm and sponsored by BCX, an executive roundtable session that focused on the retail industry was held at the One & Only Hotel in Cape Town.
A new reality is emerging in the retail sector. Retailers can no longer rely on the strength of their bricks-and-mortar presence.