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BCX
AIOps

Visibility and automation of your entire IT Operations,
for effective insights and action.

AIOps

Transform your IT Operations, generate effective insights and actions to deliver enhanced business and customer experience outcomes

What is Artificial intelligence for IT Operations?

Artificial intelligence for IT operations (AIOps) combines Big Data and Machine Learning to support IT Operations in complex application, network, and infrastructure ecosystems.

It allows for autonomous operations, enabling workflows that remove the need for human intervention, going beyond IT monitoring, to combine automation and analytic insights to help our clients transform their IT organisations to achieve their business and customer experience objectives.

By ingesting operations data to identify and resolve issues, the platform identifies problems and their root cause, thereby enabling auto-remediation.

BCX offers a complete end-to-end AIOps based ‘single pane of glass’ performance capability, across monitoring ecosystems offering a visualisation capability linked to business transaction processes triggering or executing process flows.

The value of driving Digital Transformation in your IT Operations

Our primary focus is to address the speed, scale and complexity challenges in your IT environment.

Our team focuses on the need to build an observability system to create meaningful insights. In this way, your tools and systems will begin to achieve your business and customer experience outcomes. It also allows for the faster building of software and innovation through agile and scalable intelligence infrastructure.

We are focused on helping our customers to:

Provide real-time visibility, observability and insights into your entire IT monitoring ecosystem

Adopt AIOps and leverage advances in Big Data and ML to overcome legacy tool and human limitations
Action IT workflows and automation
Align IT to business and customer experience outcomes

Support CI/CD DevSecOps and build better software, faster

Transform IT Operations to become a better partner to the business
Define and execute Software Defined Enterprise strategies

Why is Artificial intelligence for IT Operations and Single Pane of Glass Important?

Facilitate workflow activities with your IT groups and business units as well as improving collaboration. The value lies in overcoming monitoring challenges, correlating and analysing multiple performance metrics and root-cause analysis in a single pane. This kind of 360 visibility eliminates data silos and helps you to manage data with full visibility across IT domains. Improve ROI, optimise the overall capacity of your IT team.

Why is AIOps and Single Pane of Glass Important?

Full stack domain Monitoring

Cross-domain AIOps

Event, traces, log and metric integration

Single pane observability and visualisation

Workflow automation

ITSM integration

Strategic KPI and Business transaction mapping

Presentation dashboards

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