• COVID-19

    • Engaging with effective governance

      Giving South African municipalities access to the tools and technologies it needs to thrive, was the driving force behind BCX SOLAR. Giving South African municipalities access to the tools and technologies it needs to thrive, was the driving force behind BCX SOLAR.

      Mining Sector

      Increase productivity & build a culture of innovation

      Financial Sector

      Meet the challenges of disruption & cyber security

      Healthcare Sector

      Empower your patients & leverage data by deploying customised solutions

      Retail Sector

      Embrace the changing retail landscape & know your customer

      Government Sector

      Use digital transformation to grow the economy & build capacity

      Industries Overview >

    • Innovation Through Simply Navigating The Complex

      Specialized digital diagnostics, solutioning, consulting, development and maintenance across legacy and cloud-based systems.

      Digital Innovation Awards

      BCX Digital Innovation Awards 2022

      BCX Exa

      Innovation through simply navigating the complex

      Digital Transformation

      Intelligent systems upgrading


      Data that works for you


      Tools to streamline operations


      Strategies for efficient ICT


      Computing for today & the future


      Protection for your critical systems


      Processes & network foundations


      Connections within & without


      Partnerships moving business forward

      Solutions Overview >

    • Speak To An Expert
      We'll need just a few details from you, and one of our specialists will be in touch as soon as possible.

      Employee Entrance:

      1021 Lenchen Avenue North
      South Africa

      Visitors Entrance:

      1266 South Road
      South Africa
Home > How Collaborative Tech Can Boost the Bottom Line of Your Business

How Collaborative Tech Can Boost the Bottom Line of Your Business

10 August, 2017

When digitalizing your business, remember that collaboration tools cannot just be about better knowledge sharing; they need to improve the speed and effectiveness of people’s efforts too. 

“Our CEO used to call it ‘stupid busy’,” says Colin Miles, director of IT technical services at Virgin Media. “It is a very linear form of communication. People read it either from top to bottom or from bottom to top, and there is very little business etiquette to prioritise information.” 

You may find it hard to comprehend that your main source of business communication could be the biggest threat to your company’s productivity. Checking, responding to, and drafting emails gives employees a sense of being busy, without essentially helping them achieve useful results for the business. “We used to send top-down emails where we would discuss our results or a message from the CEO. That changed to a faceless conference call. Now we use video,” says Miles. 



Eighty-two percent of businesses that use collaboration tools want to use even more in the future. 

Unified communication isn’t a solution to squeeze more out of the workforce but is instrumental in improving employees’ work-life balance. 

Collaboration platforms should do more than help employees talk about their work; they should create new ways for employees to do their work. 

As an executive, you’re constantly on the lookout for large gains in the productivity, decisionmaking, and innovation you seek from technology. If not, you should start. Not sure where to start? Unified communication is the answer, and you’re about to find out how it can boost several aspects of your business. 


Collaboration must become second nature 

To accomplish new ways of doing things, technologies need to be embedded into the way work is performed. This way, using them becomes a natural and accepted part of the job. 

“IT as a facilitator of collaborative working is fast becoming the norm in the workplace,” says Sally Bailey, Portfolio Chair and ex CEO of White Stuff. “Organisations, large and small, are now taking advantage of a more joined up, flexible approach.” 

When you use collaboration technologies that improve the way work is done, your company could achieve impressive results that include: 

Guidance about how particular processes can be optimally performed to improve quality and increase productivity. 

Laying out of roles, tasks, and templates in advance. 

Delegating work, conducting discussions, sharing updates, reviewing checklists, and obtaining approvals. 

Locating documents that can be reused and sharing best practices. 

Using workstream analytics to study how effectively processes are being performed and where they can be improved. 


Incentivise desired collaborative behaviours 

Do you want a workforce that enjoys being involved in moving your business forward? A collaborative working environment creates a motivated workforce and can result in a faster-evolving and dynamic business operation. 

Leading hardware and Cloud-based computing company EMC Corporation decided to turn to gamification as a collaborative participation incentive, and total activity on the game increased by 21% over previous years. In the game with winners and awards, employees win points for completing tasks, answering questions, or doing other work on the social network. Employees who complete a sequence of relevant achievements called “missions” receive awards and corporate recognition for their expertise. 

To shape behaviours that support timely business outcomes, making collaboration technologies available is not enough. You need to engage in the change management activities that hone, encourageand incentivise desired collaborative activities. 



Successful and innovative collaboration solutions are already in place at many companies, but 64% of executives believe they should be getting more value from these tools, and that their companies are realising only a subset of potential benefits from collaboration technologies. 


Embrace new operating models 

The effectiveness of your collaboration technology isn’t just for business today, but for the future. As companies embrace new operating models, multiple organisations begin to work towards a unified goal. This includes the company, its vendors, its partners and other stakeholders. 

“A flexible, tailored solution means you can react quickly and stay ahead of the game,” says Bailey. “Responding rapidly to demand is crucial in any competitive market and with reliable and flexible technologies in place, speed of response should be a given.” Crowdsourcing and social media are already enabling firms to delegate certain tasks to workers outside the enterprise. 


Amplify talent acquisition 

The way talent is sourced and deployed is also a form of incorporating new trends and models of operation. As companies’ operating models increasingly become built on combinations of organisations, their workforces are becoming combinations of internal, external, and contingent employees. 

“The use of technology in the workplace can clearly set your business apart. And attracting the very best employees is critical to the success of your business,” says Bailey. “Providing tools that support staff, drive innovation and create a healthy work/life balance, are key considerations for many when considering employment in today’s job market.” 

Your employees don’t even have to be on your payroll, never mind in your building. The company’s most relevant intranet sites can help companies quickly and seamlessly plug their skills gaps through, for example, retired engineer in America or a young engineer in Australia. A job well done could result in a reputation-enhancing public review for the skilled assistant, and bottom-line boosting benefits for you. 

With a strategic view of communications technology requirements, experts expect overall business agility to improve. Providing easier access to systems and people can facilitate better decision-making in response to changes in the business environment. 



Collaborative communication not only boosts profits but improves the overall health of your business by freeing up workers from the drudgery of email and voicemail. When you create a happier, more productive workforce, a better environment, and promote work-life balance for staff, you can unlock greater productivityleading to more revenue and increased profits. 









 We'll need just a few details from you, and one of our specialists will be in touch

Please read our Privacy Statement & Consent Clause to understand what happens to your personal information.