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SERVICE
DESK SOLUTIONS

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The BCX
CUSTOMER FIRST CENTRE

The competitive market is evolving, and automation is key. BCX offers service desk solutions that will assist in running your business more effectively. The BCX Customer First Centre (CFC) is designed to act as a Single Point Of Contact to ensure cohesive Service delivery and management 

Let’s explain The BCX CUSTOMER FIRST CENTRE

The CFC is an integrated, high performance Customer Service Management capability that serves the needs of companies requiring a dedicated or leveraged contact management offering.

The Customer First Centre offers:

  • Execution of all Call Centre Operations.
  • Continuous improvement of the customer experience with emphasis on customer care
  • Ongoing development of first call resolution processes
  • Reporting and metrics

Our typical service includes a combination of application monitoring, application performance dashboards, application maintenance methods, and application support services. These are achieved through proactive monitoring, root-cause analysis, preventative maintenance, service continuity, and continuous improvement in the stability and availability of your applications.

 

SPEAK TO AN EXPERT

 We'll need just a few details from you, and one of our specialists will be in touch 

 



 

Benefits of The BCX CUSTOMER FIRST CENTRE

  • Our approach to digitalisation helps you connect with your customers on their level.
  • Our solutions aim to cut operational costs, improve productivity, and increase profits.
  • The BCX CFC offers scalable, and customisable services so that you can tailor the offering and SLA according to the needs of your company and your customers.