INDUSTRY HARNESSING THE POWER OF TECHNOLOGY
This report provides critical insights to retailers in a time of global disruption where customer strategies and business models are being reviewed and customer-centric innovation becomes the key differentiator. The COVID-19 pandemic has influenced consumers’ shopping behaviour and expectations. There has been large-scale movement towards online shopping with a focus on convenience and home delivery options. This research report interrogates loyalty programmes and associated technology that will drive sustainable value for retailers in an era of global disintermediation.