Business Solutions that maintain productivity while employees work remotely

Remote Work Offerings

Business class bandwidth and connectivity are the most critical key considerations for enabling employees to work effectively whilst remote. Organisations need to figure out how much bandwidth employees need to work remotely and stay connected.  BCX offers fast and reliable high-speed connectivity with various speed options for collaborative power users and multiple heavy usage activities across multiple devices. Higher speed offers also cater adequately for virtual schooling and family entertainment needs.

Devices – Create a conducive workspace

The right devices are required to enable employees to effectively work remotely. Most laptops come with a built-in Webcam, but they tend to angle up meaning an external camera is your best option. Another consideration is whether to use a single or dual monitor setup. Without a doubt, a good setup will require screen real estate. Do I use a laptop with one external monitor or a desktop computer with two?

Many employees who were previously office-bound employees won’t have laptops and might be given their desktop PC to use at home. All external devices will need to be considered such as monitors, multifunction printers, speakers, microphones and cameras. BCX offers a range of devices by international brands supported by warranty to suit user specifications.

Applications – Collaborate effectively

Effective teamwork is a business essential which requires business class collaboration and productivity tools. Enterprise applications, software and collaboration tools are often decided on by the IT department and employees are advised on which are approved to use in accordance with the IT Policy. If you have a contact centre and now require agents to effectively work remotely, you need to extend your call centre infrastructure with the least cost impact as quickly as possible.

Traditional Private Branch Exchange features may be required by employees working remotely and there are cloud-based telephony solutions that cater for this. Data generated whilst working remotely needs to be safeguarded and the ideal solution for that is a cloud-based remote Backup-as-a-Service option. BCX provides several secure cloud-based applications and software licensing fit for your organisation’s productivity needs.

Security – Protect all digital assets

Protect your organisation from cyber threats while working remotely. As more workers become mobile, they are no longer protected at the perimeter. Remote workers might be required to work via VPNs in order to access shared resources on main servers, which can have an impact on network speeds and suchlike.

Proper security protocols must be addressed to protect the information being accessed away from your physical site, including provisions for VPN security, antivirus software and endpoint protection. BCX offers active threat protection to detect a wide range of attacks from a variety of threats including APTs, DDoS, zero-day malware and insider threats. Our security offering provides pervasive network visibility and actionable security intelligence, ensuring your employees work safely.

Support – Extended workplace assistance

Being productive and ensuring that you make the most of your time is critical. If your connectivity and supporting technology are stable then you have nothing to worry about. If you require technical assistance then devices can be accessed remotely to resolve any issues irrespective of location. When remote support does not solve the issue then we can dispatch smart hands and feet to a physical location.

We will ensure operating systems are patched with security and critical patches in a timeous manner. Perform weekly maintenance to speed up the performance and uptime of each device and reduce reactive incidents. Password reset requests place unnecessary administrative strain on support staff, we have an automated solution that alleviates this. BCX’s suite of support capabilities caters for any of your remote worker requirements.