Introduction to Data Centre Operations

Your data centre is the ‘brain’ of your operation – the place where all your computer systems have their home, where all your telecommunications stem from, and where all your very important backups are stored. Given how important it is, wouldn’t you want to put it in the hands of experts like us?

What are Data Centre Operations?

We offer Data Centre Management either from one of our own 12 data centres, or onsite at your data dentre. We provide expert service 24 hours a day, 7 days a week, 365 days a year, so your operations will always run smoothly.

We’ll monitor your Data Centre infrastructure and active components, in order to ascertain the health of your overall system, and establish healthiness thresholds for ongoing services. A critical part of this is establishing monitoring and alerting guidelines based on your needs, so any potential problems can be resolved before they arise. We provide end-to-end support, issue tracking, escalation, and resolution services that align with preventive concepts and methods of avoiding any potential failures.

How Will Data Centre Operations Benefit My Business?

Availability

  • We provide a 24/7 service so you can meet global demands.

Expertise

  • Our highly skilled staff have the technical skills and experience to provide world-class service.

Flexibility

  • Let us manage your on-site operations or move them to a BCX data centre.

Risk Reduction

  • Global best practice methodology prevents system failure or data loss.

More About Data Centre Operations

There are several challenges facing businesses around the world today – a shortage of skilled IT staff, lack of available IT capacity, and the need to provide service 24/7 in today’s globalised world, to name just a few. Luckily, we’re here to help you face those challenges, starting with the expert management of your data centre.

A critical facet of data centre operations is security. Your data centre systems need to be impervious to any breaches, and ensure that reliable systems are in place to halt any potential breaches.

Additionally, having a functional data centre means that your IT systems are more protected from unexpected system failures or service disruptions. We provide monitoring services around the clock, every day of the year, along with managing all of your scheduling needs, support services, escalations when necessary, problem resolution, and security, so you won’t need to worry about a thing.

With constant support from our team of experts, we ensure that all Service Level Agreements are met – within time, and on budget.

Why Choose BCX?

01

We offer expert support and Operations Management services, 24 hours a day, 7 days a week, 365 days a year.

02

We manage operations across all IT platforms including UNIX and Wintel.

03

As the company with the highest ITIL rating in South Africa, we adhere to all ITIL processes and procedures.

04

We employ a highly skilled team of experts, well versed in IT best practice.

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