Built on SAP’s Service Cloud, VISCA provides seamless and effortless communication across all platforms and can be tailored to best suit your unique business requirements.
Improve service delivery through flexible and efficient communication on any device
VISCA is a cloud solution that integrates voice, social media and customer service processes into a single packaged product. This integrated solution saves clients the effort of implementing separate voice and CRM solutions to enable their contact centre.
Use VISCA today and you will be able to:
- Pre-identify incoming voice calls
- Gain access to integrated social media channels for auto-ticket creation
- Receive automatic incoming mail ticket generation
- Monitor service efficacy with real-time reporting and SLA monitoring
- Create self-service opportunities with integrated chatbots
- Leverage a flexible architecture to allow integration to other systems
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