• COVID-19

    • Government Sector Whitepaper
      Effective management of information systems and communications is critical for the success of the public sector.

      Mining Sector

      Increase productivity & build a culture of innovation

      Financial Sector

      Meet the challenges of disruption & cyber security

      Healthcare Sector

      Empower your patients & leverage data by deploying customised solutions

      Retail Sector

      Embrace the changing retail landscape & know your customer

      Government Sector

      Use digital transformation to grow the economy & build capacity

      Industries Overview >

    • Innovation Through Simply Navigating The Complex

      Specialized digital diagnostics, solutioning, consulting, development and maintenance across legacy and cloud-based systems.

      Digital Innovation Awards

      Enter the 2020 BCX Digital Innovation Awards

      BCX Exa

      Innovation through simply navigating the complex

      Digital Transformation

      Intelligent systems upgrading

      Analytics

      Data that works for you

      Applications

      Tools to streamline operations

      Services

      Strategies for efficient ICT

      Cloud

      Computing for today & the future

      Cybersecurity

      Protection for your critical systems

      Devices

      Processes & network foundations

      Connectivity

      Connections within & without

      Partners

      Partnerships moving business forward

      Solutions Overview >

    • Speak To An Expert
      We'll need just a few details from you, and one of our specialists will be in touch as soon as possible.
      BCX HEAD OFFICE

      Employee Entrance:

      1021 Lenchen Avenue North
      Centurion
      Gauteng
      South Africa
      0157

      Contact Us:

      +27 (0) 11 266 5000

      Visitors Entrance:

      1266 South Road
      Centurion
      Gauteng
      South Africa
      0157

Introducing VISCA

Built on SAP’s Service Cloud, VISCA provides seamless and effortless communication across all platforms and can be tailored to best suit your unique business requirements.

Home > Campaign > Voice Integrated Social Cloud Application from BCX (VISCA)

Improve service delivery through flexible and efficient communication on any device

VISCA is a cloud solution that integrates voice, social media and customer service processes into a single packaged product. This integrated solution saves clients the effort of implementing separate voice and CRM solutions to enable their contact centre.

Use VISCA today and you will be able to:

  • Pre-identify incoming voice calls
  • Gain access to integrated social media channels for auto-ticket creation
  • Receive automatic incoming mail ticket generation
  • Monitor service efficacy with real-time reporting and SLA monitoring
  • Create self-service opportunities with integrated chatbots
  • Leverage a flexible architecture to allow integration to other systems

VISCA is here, sign up today.

SPEAK TO AN EXPERT

 We'll need just a few details from you, and one of our specialists will be in touch