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CEB Maintenance

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CEB Maintenance (Pty) Ltd was established in 1987 as a self-financed and privately-owned company, offering on-site maintenance agreements, per call maintenance and depot service on all Point of Sale equipment, both proprietary and open systems.

Business Connexion Group acquired CEB Maintenance in December 2010. The acquisition has resulted in an expanded footprint with BCX adding a further 26 offices in South Africa and six in Africa to complement CEB’s existing 42 locations. It has also resulted in greater leverage with suppliers and a subsequent increased cost savings as well as a larger presence in the retail market.

Desmond Poulter (Chief Executive Officer)

Desmond Poulter has been with CEB Maintenance for more than two decades and has been one of the main drivers of the company’s success, continued growth and operational diversification.
He began his career in IT as a bursar with IBM and after completing a light current electrical engineering qualification, he was snatched up by CEB Maintenance. Here he quickly proved to be a driving force of business innovation and growth.

In 1995, Desmond was appointed to the CEB board as Operations Director. Through his solid understanding and proficient management of computer engineering, effective field services, electronic engineering workshops and efficient customer call centres; Desmond has led a successful team to building one of South Africa’s largest IT hardware service organisations, renowned for their efficient and effective electronic board repairs.

His contribution to the success of the organisation is due to the fact that he was able to build a business with solid and mature processes, resting on sound relationships with both its customers and staff as key stakeholders.

In 2007, two years after the acquisition of CEB Maintenance by the UCS Group, Desmond was appointed CEO of CEB Maintenance, a task that he honoured by ensuring the continued growth of the business in terms of both turnover and profit – a feat for which he received the coveted UCS Group CEO Vision Exceptional Achiever award in 2010.

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