Q LINK provides a one-stop collections service that overcomes the complexity of having multiple interfaces to a variety of collection channels. This reduces the effort and cost of collections and improves the efficiency and accuracy of processes for the collecting company, the client and the employer.
Employer Payrolls Solutions
A specialized service for employers to manage and administer both statutory and discretionary deductions on the payroll. The service includes comprehensive validations before entries are interfaced to the payroll and drastically reduces the administration burden and the queries from employees and third party companies. The service removes the pain of third party collections by introducing a complete end to end solution.
Payroll Collections Solutions
An electronic interface for service providers to support a comprehensive collections service aimed at improving the success and efficiency of collections from payroll while reducing the risk and burden for both the employer and employee.
Debit Order and NAEDO Collections
An intelligent mechanism is provided that optimises the success rate of debit order collections. The service can automatically switch a collection between various channels (payroll, debit order or NAEDO) in order to minimise cost.
A comprehensive court order deduction service between debt collectors/attorneys and payrolls including full verification of the order to ensure that legal requirements are met. The service eliminates the employer's burden and protects the employee. The service takes care of all enquiries via a multi-lingual call centre. The distribution of payments and schedules to debt collectors is automated and the debt repayment of every employee is carefully managed. The service includes all types of court order deductions, including garnishee orders, administration orders, debt counselling orders, maintenance payments and NSFAS payments.
Medical Aid Funds
An electronic deduction service to medical aid funds for payroll deductions, including the calculation of employer and employee contributions and a switching mechanism to ensure the correct management of the movement of membership between funds. The management of ever changing dependant information and subsequent tax implications for the employer and employee is available.
A membership administration system for trade unions and similar organisations to manage the total administration of membership matters including the automatic collection and reconciliation of membership subscriptions from both payroll and bank accounts.